Post-sales and product return policy
The User can request a return within 20 days of receiving the order, for the following reasons: damaged, does not correspond to the product ordered, or if it is not actually in the package, etc. To start the return request, it is necessary to follow these instructions: Access the Profile and then the “Orders” section on Peppela Select the order to be returned Send e-mail with explanations in 24 hours User will receive return confirmation with shipping instructions Send the instructions to the end customer Return the product within 15 days of receiving the e-mail OS reserves the right not to refund in the following cases: The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged. Return code and/or order number are missing Unauthorized or after return deadline The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed. Also in the case of damaged or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 20 days from receipt of the order. Please send all details to the appropriate contact form. The refund is issued in the form of a credit loaded on the User’s profile within a maximum of 10 working days of receipt of the product and is visible at the bottom of the profile page of your account. The credit is automatically deducted when a new order is placed. The credit is available for 2 years following the issuance of the credit note. OS does not exchange goods. It is necessary to make a return request for the product that the User wishes to return and create a new order deducting any credit charged on the User’s profile.
